Services

Redgum staff are experienced developers of many different types of application on many different platforms.

Support

Redgum Customer SupportOur help desk is the best in the business. Our staff are seasoned professionals that know our software inside out. The people answering the phone or responding to your emails, are the same people that will provide the answers to your questions. No help desk call queues, navigating complex help desk call systems or being passed from consultant to consultant. You are treated as a person, not a number and the results speak for themselves:

  • 78% of inquiries are resolved within 2 hours
  • 85% of inquiries are resolved within 4 hours
  • 92% of inquiries are resolved same day and,
  • 98% of inquiries resolved within 24 hours
  • All by a real human…….in Australia

Our help desk staff provide ‘how to’ support, as well as direct systems support by logging into your system, reviewing the problem at hand and fixing it then and there.

With a Redgum Support Contract, you become a priority customer and get peace of mind that support and expertise is just a phone call or email away. You get access to all our Help Desk services, our online FAQ’s, product documentation and priority treatment for our consulting and development services.

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Consulting

Our consultants are industry experts committed to our customers. They are always on the lookout for new technologies or industry trends that will keep our customers ahead of the curve. They will make recommendations where they make sense and are available to provide consulting services tailored to your specific needs. They can provide professional, independent consulting on all facets of system requirements including:

  • Software selection, design and implementation
  • Manufacturing Systems
  • Import/Wholesale/Distribution Systems
  • Accounting Systems
  • Time, Resource, Inventory, Management Systems
  • Internet Security
  • Intranet
  • Hardware
  • Networking
  • Office Suites

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Programming

Redgum staff are experienced developers of many different types of application on many different platforms.

Whether it is just customising a current report, extending the capabilities of current applications, interfacing current software to a new product, or building any scale of application from scratch, we can develop solutions to help our clients maximise the capabilities and benefits of computers.

Some of the areas we cover are:

  • Systems Integration
  • Customising current systems
  • Adding facilities to current systems
  • Interfacing software applications
  • New system development
  • Web Integration
  • Web development
  • Intranet Development

Environments and Languages:

  • Microsoft .NET
  • Visual Basic (Win32 and Win16)
  • Visual Fox Pro (Win32 and Win16)
  • Foxpro 2.5 for DOS
  • Speedbase , Microcobol for Global Operating System
  • VBScript, JScript, ASP, ASP.NET, ActiveX, Java for Web / Intranet Development
  • MSOffice VBA (Access, Excel etc)

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Training

Redgum TrainingTraining is a critical part of any system. Our training services are designed to ensure you get the most out of your software investment. It is designed to help you maximise your usage and stay one step ahead of your competition.

We can train the trainers or customise training to particular groups or individuals. Whenever possible we train with the customer’s actual data to enhance the learning process.

We offer training at our site, online or at your site. Each has pros and cons so we will work with you to develop a training plan that gives your staff the information and training best suited to your business.

Some of the areas we cover are:

  • ERP Systems
  • Microsoft Office Suite
  • Networks
  • Accounting Systems
    • AccPac
    • Arrow
    • Attache Business Partner
    • Global Accounting
    • Great Plains
    • MYOB
    • SBT
    • Sybiz Vision
  • Programming
    • Systems Integration
    • Customising current systems
    • Adding facilities to current systems
    • Interfacing software applications
    • New system development
    • Web Integration
    • Web development
    • Intranet Development
  • Environments and Languages:
    • Microsoft .NET
    • Visual Basic (Win32 and Win16)
    • Visual Fox Pro (Win32 and Win16)
    • Foxpro 2.5 for DOS
    • Speedbase , Microcobol for Global Operating System
    • VBScript, JScript, ASP, ASP.NET, ActiveX, Java for Web / Intranet Development
    • MSOffice VBA (Access, Excel etc)

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